Luna Dress

Processing Time:

• All orders are processed within 2 to 4 business days (excluding weekends and holidays).
• Since our garments are made-to-order and tailored to your specifications, processing times may 
• occasionally be longer during busy periods.

Shipping Methods:

• We offer a variety of shipping options to suit your needs.
• Shipping methods and associated costs will be displayed at checkout.

Shipping Locations:

• We ship across India and internationally.
• If your location is not covered by our standard shipping options, please contact our customer service team for assistance.

Delivery Times and Delays:

• While we aim to deliver your order promptly, delivery times are estimates and may vary due to factors such as weather, customs clearance, or carrier delays.

Tracking Your Order:

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• Please allow 48 hours for the tracking information to update.
• If your order hasn’t arrived within 10 business days of receiving your shipping confirmation, email us at customercare@murzban.in with your name and order number, and we’ll assist you.

Priority Orders:

• For next-day delivery or priority shipping, please DM us on Instagram at @murzbanofficial.
• Additional charges may apply for expedited services.

Order Cancellations:

• If you need to cancel your order, please contact us via email at customercare@murzban.in within 24 hours of placing the order.

For further inquiries, feel free to reach out to us!

Conditions for Return and Exchange:

• If you wish to request an exchange, kindly notify us within 48 hours of receiving your order.
• Please share a photo or video proof of the issue to help us process your request swiftly.
• We don't accept Returns.
• The item must be unused, in perfect condition, with original tags and packaging intact.
• Exchanges are only applicable for products of equal or greater value.
• Customized pieces are not eligible for returns or exchanges.

Procedure for Returns and Exchanges:

1. Inform us via email within 48 hours of delivery with your request.
2. Once approved, the product must be shipped back within 7 days.
3. Items sent after this timeframe or showing signs of wear/damage will not be accepted.

Shipping Costs:

• If you need to send us the item back for an exchange, and if you encounter any issues or need assistance, please don't hesitate to reach out to us at customercare@murzban.in. We're here to help you and make the process as smooth as possible for you!
• We will cover the cost of shipping the exchanged item back to the customer.

Quality Control and Defective Products:

• For items with manufacturing defects or damage upon delivery, customers must notify us within 48 hours.
• If approved, we will arrange a reverse pickup and remake the item at no additional cost.

Contact Us:
For any questions or concerns regarding returns and exchanges, feel free to reach out to us on Instagram at @murzbanofficial.