FAQ

All our products are made according to the size chart we provide or custom-made based on your body measurements. Ensure your measurements match those on our size guide for the best fit.

Items listed in the Ready To Ship section are in stock unless marked as 'SOLD OUT'. Items in your shopping bag can still be purchased by others until you complete your order. For out-of-stock items, please email us at customercare@murzban.in(registration required).

We accept Visa, MasterCard, Maestro credit and debit cards, and payments through Razorpay. We also offer Cash on Delivery (COD) and Net Banking options across major banks. COD requires a minimum payment of 30% of the order value. Contact us at customercare@murzban.in or + +9195015 18283 Monday to Saturday, 10 am – 6 pm (excluding national/public holidays) for a payment gateway link. No other payment methods are accepted.

No, you can only ship to one address per order. For shipping to multiple locations, place separate orders for each address. For corporate orders, contact us at Customercare@murzban.in

You can proceed to checkout without signing in by simply providing the necessary information. Using the same email address, you can sign up for our store later to check your order history or status.

No, once your order has been dispatched, it cannot be redirected. Ensure you provide a suitable shipping address when placing your order.

No, it is not possible to combine orders or add items to an existing order. For all items to be delivered together, contact us at customercare@murzban.in

Yes, there may be an extra fee for design customization beyond our standard offerings. The specific charges depend on the complexity and extent of customization required, varying with each design.

After placing your order, you will receive an email confirming receipt. Your card will be debited at the time of dispatch. If any items are unavailable, we will contact you via email and charge your card only for the available items.

We aim to dispatch all orders within 10-15 working days. Delivery times are estimates and start from the date of purchase. We are not responsible for delays caused by transport providers or customs clearance processes. You’ll receive an email with the tracking id to track your parcel.

Yes, we ship worldwide. Whether you're located in bustling cities or remote corners of the globe, we'll deliver your favorite pieces right to your doorstep. Once your order is processed, you'll receive an email with all the shipping details.

For Indian customers, product prices include all taxes and duties. For international customers, product prices include all import duties and taxes.

Yes, all items are insured against theft and accidental damage during transit. Once delivered and signed for, items are no longer covered by insurance. If your box is damaged upon arrival, either refuse the delivery or note the damage when signing for it.

Our policy states that we do not accept returns as our products are custom-made to meet your specific requirements. However, we do offer adjustments to ensure your satisfaction. Please inform us of any necessary alterations, and we will be happy to assist you.

Yes, your personal information is kept private and confidential. We will not rent or sell your information. To register at Murzban.in, we need your name, mailing address, and email ID. When processing an order, we require your billing address, shipping address, and telephone number. Credit/debit card information goes directly to our third-party secure payment gateway and is not retained on our servers.

A cookie is a piece of information stored on your computer's hard drive by your web browser that tracks your movements within websites. We use cookies to track your visits, shopping bag contents, previous purchases, and to deliver content specific to your interests. Cookies assist your shopping experience and are nothing to worry about. Most browsers accept cookies by default, but you can alter your settings to prevent automatic acceptance. You may still use most features of our website, including purchasing items, without cookies.

We cannot offer price reductions on items originally purchased at full value that may later go on sale or have a temporary price reduction.

We're here to help! Feel free to reach out to our friendly customer support team via email at customercare@murzban.in or through our Instagram platform @murzbanoffical. We strive to respond to all inquiries promptly and provide the assistance you need.

Currently, our products are available exclusively online. Stay tuned for announcements on our website and social media platforms.