Koai Dress

Processing Time:

• All orders are processed within 2 to 4 weeks (excluding weekends and holidays).
• Since our garments are made-to-order and tailored to your specifications, processing times may occasionally be longer during busy periods.

Shipping Methods:

• We offer a variety of shipping options to suit your needs.
• Shipping methods and associated costs will be displayed at checkout.

Shipping Locations:

• We ship across India and internationally.
• If your location is not covered by our standard shipping options, please contact our customer service team for assistance.

Delivery Times and Delays:

• While we aim to deliver your order promptly, delivery times are estimates and may vary due to factors such as weather, customs clearance, or carrier delays.

Tracking Your Order:

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• Please allow 48 hours for the tracking information to update.
• If your order hasn’t arrived within 10 business days of receiving your shipping confirmation, email us at customercare@murzban.in with your name and order number, and we’ll assist you.

Priority Orders:

• For next-day delivery or priority shipping, please DM us on Instagram at @murzbanofficial.
• Additional charges may apply for expedited services.

Order Cancellations:

• If you need to cancel your order, please contact us via email at customercare@murzban.in within 24 hours of placing the order.

For further inquiries, feel free to reach out to us!

No Exchanges or Returns:

• All garments are made to order, so we do not offer exchanges or returns.
• However, in the rare case of a manufacturing defect, customers must email us at customercare@murzban.in within 3 days of delivery with photo or video proof.
• The item can be returned if approved, and a replacement will be sent.
  

Conditions for Acceptance:

• Only products with a genuine manufacturing defect will be accepted.
• Size-related issues are not eligible for returns or exchanges.
• The item must be unused, in its original condition, with tags and packaging intact.
  

Shipping Costs:

• If an item is returned due to a manufacturing defect, we will cover the return shipping costs and send a replacement.
  
  For any questions, feel free to reach out on Instagram @murzbanofficial or email customercare@murzban.in