Privacy policy
1. Introduction
The domain www.murzban.in, including all web pages thereof (the “Website”), is operated by Murzban (“Murzban”, “we”, “us” or “our”).
We take your privacy seriously and are committed to being transparent about how we collect and use your information. Please read this Privacy Policy carefully. If you have any questions or concerns, please contact us at murzbanofficial@gmail.com.
2. Applicability
This Privacy Policy applies exclusively to the Website and takes effect immediately upon your visit. By accessing the Website, you agree to be bound by this Privacy Policy.
This Policy applies whenever you:
• Browse or register on the Website
• Place an order or make a purchase
• Contact us with queries or feedback
• Subscribe to updates, newsletters, or promotions
• Interact with the Website in any other way
This Privacy Policy does not apply to third-party websites, services, or entities not owned or controlled by Murzban.
3. Collection of Information
You can browse our Website without revealing your personally identifiable information. However, our web servers may automatically collect non-personal information such as your IP address, browser type, pages viewed, time spent on the Website, and number of visits.
We may ask you to provide personally identifiable information in the following circumstances:
• Sending us feedback or enquiries about products
• Placing a purchase order through the Website
• Creating or updating an account with us
• Subscribing to our newsletter or promotional updates
• Requesting a refund or raising a complaint
• Participating in surveys or competitions
The types of personal information we may collect include your name, address, phone number, email address, and payment information. You are under no obligation to provide this information — any information you share is provided with your full consent and of your own free will.
By using the Website, you permit Murzban to collect, store, and use your personal information for the purposes described in this Policy. You may withdraw your consent at any time by emailing murzbanofficial@gmail.com, though this may limit our ability to provide certain services to you.
4. Use of Information
The information we collect is used to:
• Improve the content, functionality, and user experience of the Website
• Process and fulfil your orders, including delivery and shipping logistics
• Provide personalised shopping experiences and product recommendations
• Send you updates, offers, and promotions (where you have consented)
• Analyse usage data to enhance our services
We may share your information with trusted third parties only where necessary, including:
• Courier and logistics companies for order delivery
• Suppliers for order fulfilment
• Technology partners for Website improvement or targeted advertising
• Reputable partners who may offer products or services of interest to you
We may also disclose your information where required by law, court order, or governmental authority, or to protect the rights, property, or safety of Murzban, our customers, or others.
Murzban is the sole owner of information collected through the Website. In the event of a business transfer, merger, or acquisition, customer information may be transferred as a business asset, subject to the same privacy protections described in this Policy.
5. Data Deletion
We are committed to protecting your personal data and respecting your right to privacy. If you would like to request the deletion of your personal data from our systems, please contact us at murzbanofficial@gmail.com. We will respond promptly and take the necessary steps to delete your data.
6. Cookies & Other Technologies
A cookie is a small piece of data sent by our Website to your browser, which may be stored on your device. Cookies allow us to recognise you when you return to the Website and provide a more personalised experience.
We use cookies to:
• Facilitate the browsing and shopping experience
• Remember your preferences and previously viewed items
• Provide personalised product recommendations
• Analyse Website traffic and usage patterns (e.g. via Google Analytics)
You may set your browser to decline cookies, though this may limit certain features of the Website. Cookies placed by our Website do not contain personal or sensitive information and are free from viruses.
7. Security
We take reasonable technical and organisational measures to protect the confidentiality, integrity, and security of your information. However, please be aware that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
When you make a payment, you will be redirected to a secure payment gateway that uses SSL (Secure Socket Layer) encryption. Murzban does not have access to your payment card details entered on the payment gateway.
If you have an account with us, please keep your login credentials confidential and change your password regularly. Murzban will never ask you to share your password via email or phone. If you receive any such request, please notify us immediately at murzbanofficial@gmail.com.
Our Website may contain links to third-party websites. Murzban is not responsible for the privacy practices or content of those sites and encourages you to review their privacy policies independently.
8. Children’s Privacy & Parental Controls
We do not knowingly collect personal information from individuals under the age of 18. If you are a minor, you are not authorised to use the Website or make purchases.
Parents and guardians are encouraged to use available parental control tools to monitor and restrict minors’ access to the Website and online activity.
9. Governing Law & Jurisdiction
By accessing this Website, you agree that this Privacy Policy is governed by the laws of the Republic of India. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of India.
10. Grievances
If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact us at:
Murzban | Email: murzbanofficial@gmail.com | Website: www.murzban.in
We will acknowledge and address your grievance promptly.
11. Miscellaneous
In case of any conflict in the terms of this Privacy Policy, the decision of Murzban shall be final.
Please also read our Terms & Conditions available on the Website. By accessing the Website, you confirm that you have read both this Privacy Policy and our Terms & Conditions and that they are acceptable and binding upon you.