Coconut Ice

Processing Time:

All orders are processed within 2 to 4 business days (excluding weekends and holidays).

Since our garments are made-to-order and tailored to your specifications, processing times may occasionally be longer during busy periods.

Shipping Methods:

We offer a variety of shipping options to suit your needs.

Shipping methods and associated costs will be displayed at checkout.

Shipping Locations:

We ship across India and internationally.

If your location is not covered by our standard shipping options, please contact our customer service team for assistance.

Delivery Times and Delays:

While we aim to deliver your order promptly, delivery times are estimates and may vary due to factors such as weather, customs clearance, or carrier delays.

Tracking Your Order:

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 48 hours for the tracking information to update.

If your order hasn’t arrived within 10 business days of receiving your shipping confirmation, email us at customercare@murzban.in with your name and order number, and we’ll assist you.

Priority Orders:

For next-day delivery or priority shipping, please DM us on Instagram at @murzbanofficial.

Additional charges may apply for expedited services.

Order Cancellations:

If you need to cancel your order, please contact us via email at customercare@murzban.in within 24 hours of placing the order.

For further inquiries, feel free to reach out to us!

Returns:

• We accept returns within 3 days of delivery for unused items in their original condition, with tags and packaging intact.
• In the rare case of a manufacturing defect, please email us at customercare@murzban.in with photo or video proof within this 3-day window. Once approved, the item can be returned and a replacement or refund will be issued.
  
  Exchanges:
• We offer a one-time size exchange within 5 days of delivery, subject to availability of the requested size.
  
  Conditions for Acceptance:
• Returns are accepted within the eligible time frame, provided the item is unused, in its original condition, with tags and packaging intact.
• For exchanges, the same condition applies.
• All items must be returned in their original packaging.
  
  Shipping Costs:
• For approved manufacturing defect returns, we will cover the return shipping costs and send a replacement at no extra charge.
• For exchanges, customers are responsible for return shipping costs.
  
  For any questions, contact us on Instagram @murzbanofficial or email customercare@murzban.in